The whole concept and design of this phone holder is awesome and I have to admit that it excels in just about every aspect from the ability to position the arm in an endless amount of positions to the strong magnetic strength of the holder it’s extremely practical and easy to install. The bendable but rigid arm can be modified to the desired position without fear of it moving because the arm is pretty damn rigid. There’s quite a few manufacturers on here that sell pretty much the same product but I found this particular one from IPOW to have the highest percentage of positive reviews when compared to the actual number of reviews. So can’t compare it to the others but I suspect they are all relatively similar with minor differences.
But there is one glaring problem that I encountered, which in hindsight I was aware of after having read reviews but latter reviews and claims by IPOW appeared to have solved the problem….but this is definitely not the case. First interesting aspect is that the suction cup is made out of a gelatinous rubber material that is extremely sticky. Not exactly sure why this is but I assume it has something to do with the design. Problem with this material is that it attracts any and all particles and it’s virtually impossible to prevent anything from getting on it and once that happens there is absolutely no way it’s coming off. Right off the bat that is going to affect it’s suction ability. The recurring problem I noticed from reviews past were complaints around heat and suction. When it’s hot out apparently the suction cup either melts or has less suction power. Well, this is still true. I purchased this back in June on the tail end of the Spring so the heat wasn’t too bad yet. Fast forward to now and I am anal about parking in the sun and always use the sun shield. Even with using a sun shield this thing is constantly falling off if I park outside in the sun. It’s super annoying because no matter what I do it falls. I put this on my dash so the sun shade covers it. No way I was going to try to put it on the actual front window because there would be no way to keep the sun off it even with a sun shade.
I saw several responses by the manufacturer to people claiming that this problem had been fixed but it hasn’t and I feel like I’ve been cheated and that this product is almost virtually useless outside of any climates that have cool weather all year round.
Despite all the other positives around the holder, this one issue far outweighs the positives in my opinion because for me living in the South where it’s pretty warm almost 8 to 9 months out of the year it’s a virtually useless.
I feel totally duped because I hyped this thing up to my parents when I first got it not knowing that it would be falling constantly once the weather got really warm.
Sucky thing is that I’m totally outside the return window and so are my parents so about the only thing I can do now is to warn others of the issue.
To IPOW, I’ll be happy to revise my review if you can make things right and provide me with a solution that solves the problem
Update 8/13/19: An IPOW representative contacted me immediately after my review was posted and explained that my unit must have been defective. They stated that the manufacturer keeps mistakenly sending faulty units out without their permission. I was told that I would be receiving a replacement with updated suction cup material. I will update as soon as I receive and test. I’m increasing rating to 3 stars as their customer service is responsive and helpful.
Update 12/17/19: I received a replacement unit and although it was a kind gesture on their part the replacement they sent is exactly the same as the original so unfortunately the same issues a still present. With that said, I stand by my review. In fact, had it not been for their constant pestering for me to remove my negative feedback I would have all bu forgotten to post this update.
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