Update #2
I contacted Amazon support, who arranged for me to receive a replacement watch. I’ve worn the replacement for a week – and updated it – and it’s working fine.
I’m changing my rating to 4 stars. If the manufacturer company ever changes the support contact form on their website to not require data items that cannot be ascertained if the product is unable to be turned on, I will consider changing my rating to 5 stars.
I do love the watch. But product vendors *have* to support their products.
Update #1
Initially, I was over the moon when I received this watch. I was so impressed, I talked my husband into getting one. He’s crazy about it, too. Then, today happened.
The app told me there was an update and the button was illuminated that said to transfer it to the watch. So I did. The transfer progress bar reached the end, and the watch went dark as if it was restarting. Except that it didn’t. I tried pressing the start button on the watch, and plugging it in to its charging cable. No sign of life.
Here’s the worst part though. In the app you can go to the Help screen… IF it can sync with the watch. Obviously, I can’t. Great – no support through the app. So I found the feedback link in the app. But that’s for suggestions for new or better features. Undaunted, I went ahead and used it. I got an auto-response saying they would take my suggestions under consideration. le sigh.
Hoping for the best, I went to the website, and found a Support contact interface. But you have to be able to enter the build version of the watch into the contact form. To find the build version, you have to turn on the watch. I can’t turn on the watch, and that’s a required field on the Support contact interface. So I can’t reach support that way.
Finally, I found an actual email link. I emailed all of this information to that address. I got an auto response saying that my email had been blocked. At this point, I’ve spent far too much time explaining the problem to nobody.
My final, last ditch effort is to come here and change my review to 1 star, in hopes that *someone* from the company will answer me. If not, I will send this dead watch back to where it came from.
If you are considering purchasing this watch, be advised that getting support for a dead unit will be nigh unto impossible.
– – – ORIGINAL REVIEW – – –
I ordered this on 9/10, received it on 9/11. When I received the watch, I charged it to 100%. Since 7pm on 9/11, I’ve taken it off only to shower. Configuring the phone via the app was mostly intuitive, and I quickly had it set the way I wanted it to remain dark during my sleep cycles.
I haven’t been tracking my steps as closely as I have my sleep score. We have a late model Sleep Number bed with the SleepIQ app, and I’ve been dissatisfied with the scores on that system because I was sure it was picking up our cats’ nocturnal motion rather than my own. This watch has proven my suspicions.
But what seems absolutely stunning to me is the battery life and comfort of this watch. It’s very light in terms of physical weight. I’ve been wearing a Samsung Galaxy, and this AmazFit is so much easier to wear. And two weeks on a single charge is – well, amazing. Today is 9/25. I just now plugged it in, and it was still at 22% charge.
I’m hopeful that more watch faces become available, or that the app developers will publish a guide to enable users to make and submit their own. I’m hopeful that some of the data which must currently be entered manually can one day be detected via the watch, including blood pressure. Other than these minor details, which are common to Samsung’s Galaxy watches as well, I’m well satisfied.
I do think I’ll update the watch band though. It isn’t uncomfortable in the least, but it’s plastic. I want to dress this fine watch up a bit! 🙂
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